Design Control Academy
Training Center.
DEVELOPING RELATIONAL EXCELLENCE
MODULE 1 – effective communication
OBJECTIVE
→ Identify information versus communication
→ Understand the different modes of communication and their specificities
→ Identify your personal preferred mode of communication
→ Know how to adapt your communication according to the context
→ Know how to adapt your communication according to the person you are talking to
DURATION
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COURSE PRICE
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CONTENU
Oral communication : daily professional exchanges basis
The fundamentals and principles of communication
→ The pattern of communication: the forces at work
→ Filters and parasites, the importance of the environment
→ The different modes of communication
The different parameters of communication: The 3V
Know yourself to communicate better
The various anchor points
→ Understand and practice the different levels of active listening
→ Use reformulation and targeted questioning more often
→ A simple and effective game to practice regularly
→ Elements of Transactional Analysis
→ Expressing one’s point of view clearly (the QQQCOP, the FOSIR…)
Focus on some particular matters
→ Negotiating effectively: some basic rules
→ Communicating in the event of relational tension
→ Formulating a criticism
→ Knowing how to say Yes when you have to, and No when you can
→ Developing assertiveness
Communicate by phone or visio-conference
Written communication: advantages and limitations
Clearly distinguish between the transmission of information and the act of communication
Which format and which medium for which purpose(s)?
Reminder of some basic rules of written expression
Individual action plan
At the end of the training course, each participant is invited to build a personal action plan based on the tool sheet provided by the trainer.
This work allows each trainee to be an actor in his or her own progress in the following weeks and months.
Teaching method
→ Adaptation of the training to the context and profession of the participants
→ Many application exercises
→ Use of a self-knowledge questionnaire with a proven scientific basis in order to facilitate the individual appropriation of the points worked on for each participant
→ Situational exercises according to the participants’ profile: observation and analysis (use of the video tool)
→ Analysis of practical cases
Assessment method
→ Work situation simulation
Dates and booking here
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Accessibility for people with disabilities
Our training courses are accessible to people with any kind of disability. It is necessary to inform us of the participation of a person with a disability as soon as he/she registers for a session, so that we can confirm the possibilities of accommodation and adaptation for him/her to follow the training in the best conditions.
Program sheet creation date: February 2023
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